1. We reserve the right to deduct postage and handling costs, especially on international orders. You must pay for he return shipment.

2. Generally ebooks and other electronic downloads are not returnable, as this can not be enforced. Therefore we reserve the right to reject refunds for these products, but generally will honor these requests.

3. There will only be one refund honored per customer. This means one purchase, not one product. After you have returned any product we recommend you do not purchase from us again, as much of our material will be the same level and must not be appropriate for your situation.

4. Certain material is too advanced for beginners and people without in-depth management experience. If you have little to no management experience these products may not be for you.